A Demographic Research on Compassion Fatigue and Job Satisfaction Levels of Aviation Employees

Aviation is a high-cost sector dependent on quality, risk and sectoral developments. businesses include not only flight activities, but can also be expressed with broad-spectrum organizational structure such as passenger, ground, airport ramp services. The activities that make up the most important part of aviation industry, wishes demands passengers or conditions requiring special care, are carried out. Customer satisfaction main vision enterprises struggling under global competition. In addition, security, one basic principles aviation, should ignored. For this reason, it said workers work multidimensional pressure. It evaluated both various people receiving service, safety procedures, constant physiological effects (pressure, high noise, etc.) affect compassion fatigue job employees. study, aimed to investigate levels Although there studies in no fatigue. Therefore, study first field. This research applied 653 employees working at 62 airports operated Turkey. According results research, difference was found between education, age, duty, income status workers. stated factors reduce an factor triggering